Privacy Policy

Last Updated: September 2026

Welcome to Productspk (accessible at https://productspk.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or register as an independent vendor on our multi-vendor platform.

1. Information We Collect

We collect information necessary to process orders, manage marketplace operations, and provide seamless vendor services:

• Customer Account & Order Data: Full name, shipping/billing address, email address, phone number, and transaction records.
• Vendor Data (WCFM): Store details, business registration, payment withdrawal preferences, tax info, and store communication records.
• Technical Information: IP address, device specifications, browser type, and navigation logs collected via cookies for platform security.

2. How We Use Your Information

We process your data for clear and legal business purposes:

• Processing orders, shipping physical goods globally, and tracking deliveries.
• Operating vendor dashboard access, product listings, and commission settlements via WCFM.
• Preventing fraudulent payments, managing security risks, and complying with global trade standards.
• Providing customer and vendor technical support.

3. Multi-Vendor Marketplace Operations

Productspk operates as a multi-vendor platform. When a customer places an order, necessary shipping details (customer name, delivery address, contact number) are shared strictly with the relevant vendor to enable order fulfillment. Vendors are contractually prohibited from using customer data for independent marketing without consent.

4. Payment Processing & Security

All online payments are processed through secure global third-party payment gateways. Productspk does not store complete debit/credit card numbers or sensitive banking passwords on its servers.

5. Cookies and Analytics

We use functional cookies to keep track of items in your WooCommerce cart, save login sessions, and evaluate site traffic to enhance browsing performance.

6. Data Sharing & Third Parties

We never sell your personal information. Data is shared exclusively with verified service providers (courier partners, payment processors, cloud hosting services) necessary to execute marketplace operations.

7. Your Rights

Depending on your location, you have the right to request access to the personal data we hold about you, request corrections, or request data deletion by contacting our administration.